I sent my claim more than 15 days ago and I still don’t have an answer, is that normal ?

If you haven’t received a response about the processing your file, your file may not be Complete. You must then verify that you have sent all the parts necessary to process your case.

You can follow the progress of your treatment online file at the address provided to you in the email confirmation of the insurance or by contacting the platform by email. You can also contact the platform that handles the services refunds and contact Mondassur so we can help you in follow-up on your request.