How do I get reimbursed for medical care abroad? FAQs

It depends on the insurance but in general the process is:

1. For any hospitalization or request for assistance, you contact the 24-hour medical platform for direct care. You don’t have to advance the fees.
2. For any other refund request, you send the original invoices and prescriptions to the management centre and we will refund you a few days later.

Have you had medical care abroad and want to know how you are going to be reimbursed?

It all depends on the insurance you choose. As a general rule, for any hospitalization and request for assistance, it is the medical platform that will directly regulate the care of practitioners and hospitals.

For some insurance, you can report your claim online. We will send you the full procedure before you sign up.

For other care, you must advance the fees, keep the invoices and send them to us for reimbursement.

You will then be reimbursed either by cheque or by transfer depending on the insurance you choose. If you have insurance for expatriates, we make international transfers to reimburse you for your expenses in your bank account abroad.

In the context of travel insurance, previous illnesses are generally not covered.

If you have an illness before you take out your travel insurance, the costs associated with it will not be covered.

As part of an expatriation, you will need to complete a medical questionnaire and previous illnesses can be managed according to the contracts.

In case of hospitalization, your medical expenses are usually covered at 100% of the actual costs, this is the guarantee of good coverage. We will detail this point for each of the travel or expatriation insurance that we advise you.

In the majority of our contracts, there is direct support with a direct payment of insurance to the hospital by contacting our support platform. This way you don’t have to advance the fees.

Example: You are in Australia, you are the victim of an accident. You are undergoing several transactions, the total amount of fees to be paid is 200,000 euros. Can you advance the fees and wait to be reimbursed? Our insurance allows you to have no costs to advance in case of hospitalization.

In case of hospitalization abroad, you benefit from a ticket and the cost of living for a loved one.

Depending on the contract, your loved one’s expenses will be reimbursed over a longer or shorter period of time (see the guarantees of the contract to which you subscribe).

Depending on the contract you sign up for, dental and optical expenses may be included or optional. Each case is unique, so it is best to refer to the warranties of the contract or contact us.

If your pregnancy begins after your insurance is purchased, your medical expenses may be covered according to the contract guarantees and waiting times.

If your pregnancy predates your subscription, your medical expenses will not be covered.

If you are going abroad with your children, there are two options available to you:

• You can buy family insurance
• You can insure each member of your family separately.

It all depends on certain criteria related to your stay abroad (purpose of stay, destination, age of family members …).

It is important to call in the fastest local emergency services for an intervention as soon as possible and to contact our support platform.

In case of hospitalization and request for assistance, you should contact our medical platform (coordinates provided at the time of subscription).

You must keep the originals of all the bills and medical prescriptions that will be given to you and send them to the management center.

The contact information of the support platform is provided to you at the end of your Subscription of Mondassur health insurance. This platform is available by phone 24/7. She is responsible for the management of claims and the reimbursement of medical care.