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Obtaining healthcare reimbursement for Junior International, Travel Pass, Generation and Horizon

On receipt of your insurance confirmation, you will be given the emergency medical assistance telephone number for any queries you may have. Below is the procedure to follow for your medical and unforeseen expenses claims during your trip.

What is the procedure in the event of hospitalization?

In the event of hospitalization (following an accident, for example), you must contact the medical platform (telephone numbers are shown on your insurance certificate) and state your situation. The medical platform will contact the hospital to take direct charge of the healthcare costs, in accordance with the contract’s guarantees. This platform is available 24 hours a day, 365 days a year.

What is the procedure outside hospital?

For anything other than hospitalization (e.g. a doctor’s consultation or a hospital emergency room visit), you will initially have to pay in advance. To obtain reimbursement for your treatment, you will then have to follow the procedure explained in your subscription confirmation email.

What is the procedure for requesting a refund?

You can report your claim on the following platform: https://indemnisation.mondial-assistance.fr. At the end of the procedure, you will receive an email with the list of documents to be provided and the postal address for sending them. This is essential to open your file.

What documents do I need to send to the reimbursement management platform?

Once you have declared your claim online, you will receive an email specifying the list of documents you need to provide in order to obtain reimbursement. This list differs depending on whether the claim is for medical expenses, luggage, holiday cancellation or civil liability….etc. You may be asked to provide documents such as these:
– a copy of the first page of your insurance certificate
– your bank details (IBAN, BIC, Swift with full name and address of your bank)
– a letter explaining the exact circumstances of the claim

For medical claims, you will need to send the following documents:
– a copy of the initial medical certificate describing the injuries sustained as a result of the illness or accident
– copies of medical prescriptions relating to these expenses
– a copy of paid invoices
– a copy of your Social Security reimbursement slip
– a copy of the reimbursement slip from your mutual insurance company, if you have one

How quickly will I be reimbursed?

On receipt of your complete claim file and the insurer’s agreement to pay, you will be reimbursed within 10 days.

I sent my refund request over 15 days ago and I still haven’t received a reply. Is this normal?

If you have not received a reply regarding the processing of your file, it is possible that your file is not complete. You should then check that you have sent all the documents required to process your application.
You can follow the progress of your claim online at the address given to you in the insurance confirmation email. You can also contact the platform in charge of reimbursements by telephone, Monday to Friday, 9am to 5:30pm (French time).

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